We are delighted to welcome you to Translucent Kaptures where we combine crystal-clear waters, drone photography, and videography into an unforgettable experience. To ensure operational excellence and a safe, enjoyable outing for all participants, please review the following policies. By confirming your booking, you acknowledge and accept these terms in full.
Reservation & Payment Policy
Full payment is required at the time of booking. Unpaid reservations will not be held.
Modifications & Rescheduling
Guests may request to amend their booking (date/time) no later than 24 hours prior to their scheduled session.
Requests submitted within 24 hours of the session start time are not eligible for rescheduling or credit.
All modifications are contingent upon availability and are not guaranteed.
Cancellations & Refunds
Cancellations made 24 hours or more in advance of your tour will be eligible for a full refund. Cancellations made within 24 hours of scheduled time are non-refundable. Missed session, late arrivals, or changes due to personal circumstances (including illness, travel fatigue, or other obligations) do not qualify for refunds or rescheduling. If rescheduling is not feasible due to weather conditions, you will receive a full refund.
Arrival & Timing Policy
Please arrive 15 minutes before your scheduled time. A 10-minute grace period is offered after your session’s start time. Sessions begin promptly; late arrivals may forfeit participation without refund. If you anticipate a delay, contact us in advance. We will try to accommodate but cannot guarantee adjustments.
Weather Policy
We continuously monitor environmental conditions to ensure guest safety. If conditions are deemed unsafe (e.g., high winds, storms), we will reschedule your session at a mutually convenient time. If rescheduling is not feasible, you will receive a full refund. Final decisions regarding weather are made by our operations team.
Media Consent & Use
Photos and videos will be captured during your experience. By participating, you grant us permission to use this media for promotional purposes. If you prefer not to be featured, contact us prior to your session. (PS. you will be asked during your session as well)
Health & Eligibility
Please arrive 15 minutes before your scheduled time. A 10-minute grace period is offered after your session’s start time. Sessions begin promptly; late arrivals may forfeit participation without refund. If you anticipate a delay, contact us in advance. We will try to accommodate but cannot guarantee adjustments.
Liability & Risk Acknowledgement
Participants acknowledge and accept that all activities are undertaken at their own risk. The company shall not be held liable for any personal injury, property loss, or damage sustained during the session. All guests are required to complete and sign a liability waiver prior to participation.
Equipment Responsibility